Refund Policy

Yearly plans: 30 days, no questions asked

If you are not happy with a yearly plan, email us within 30 days of the payment that started it and we refund it in full. We will not ask you to justify it, and we will not offer you a discount to stay first.

This is the payment that begins a year, not a renewal — a renewal is a year you have already had.

Monthly plans: cancel any time

A monthly plan is not refunded. Instead you cancel whenever you like and keep it to the end of the month you have already paid for. There is no long commitment to walk back: the most you are ever out is the current month, and cancelling before it renews costs you nothing further.

How to ask

Email hello@qrcodeforpdf.app from the address on the account. That is all we need — no form and no ticket number.

Refunds are issued to the original card. Your bank decides how long it takes to appear; five to ten working days is typical, and it is out of our hands once we have sent it.

What happens to your codes

A refund ends the subscription, so the account returns to the free plan. That means:

• Every code you have printed keeps resolving. Refunding a payment does not delete anything.
• The free plan covers 3 codes. If you were holding more, the 3 busiest keep working and the rest pause until you upgrade again or delete some. Nothing is deleted for being paused.
• Paid features switch off: the country and device breakdowns, reading depth, passphrases and custom design, and on Pro the badge returns to the page a scan opens.
• Scan history shortens from 365 days to 90.

How cancelling works

Cancel any time from your subscription page. Cancelling stops the next payment and leaves the current period running to its end — you keep your plan until the date you already paid through. Upgrading works the same way: the old plan stops renewing, so you are never billed for two at once.

What we do not refund

• A yearly payment older than 30 days, or any monthly payment — cancel instead, and the next one never happens.
• We do not pro-rate a partial period on cancellation. The time you paid for runs to its end.

If something is our fault

If the service failed in a way that cost you — codes that stopped resolving, a document we lost — the 30 days do not apply. Tell us what happened and we will make it right, whatever the date on the receipt.

Contact: hello@qrcodeforpdf.app.